Care beyond delivery
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From your first delivery to years of everyday use.
Find the right next step for your Steinhaus product.
Before signing, note all visible damage or shortages on the carrier’s bill of lading (BOL) or proof of delivery (POD). Take photos, save the packaging, and call 844-343-3667. Report concealed damage as soon as discovered.
Understand your coverage
Built for the long term.
Backed by clear terms.
Limited lifetime
Replacement parts for covered manufacturing defects, while the original purchaser owns the product, at its original installation location, with the hardware in service.
10 years from delivery
Repair or replacement for covered manufacturing defects that materially compromise structural integrity or intended function, as provided in the warranty.
Applies to eligible new Steinhaus aluminum window and door systems. Hardware coverage is parts only. Labor, removal, reinstallation, adjustment, and freight/handling are excluded except where required by law. Coverage is nontransferable, subject to mandatory law. Glass, finishes, electronics, shades, and other excluded components are not covered by this warranty unless separate written coverage applies. Read the full terms and exclusions.
Does registration change my coverage?
Coverage starts on delivery. Registration, installation, repair, or replacement does not restart it. Submit registration within 30 days; late registration does not eliminate rights where that condition is prohibited by law or rights cannot be waived.
What should I know about installation?
Products are to be installed by a Steinhaus Verified Installer. A qualified independent installer may request verification without purchasing Steinhaus installation services. Submit installer credentials before installation and retain the completed Installation Verification Record and dated photos afterward. Where consumer-warranty law applies, an otherwise covered manufacturing defect is not denied solely because an independent or nonpreferred installer performed the work.
How should I care for my products?
Follow the product’s care instructions. Keep tracks, weep holes, hinges, and moving assemblies clear; clean and lubricate where specified; and promptly address binding, misalignment, or water intrusion. Keep relevant maintenance and service records.
Keep with your records
Warranty resources
Full warranty & installation record Freight damage worksheet DOCX ↓A downloaded or printed worksheet is not a submitted report. Use the online report or contact Customer Service for instructions.