02 / Warranty

Warranty claim

Describe a possible manufacturing defect so our team can review your request.

Report the issue promptly after discovery.

Keep the affected parts until Steinhaus provides return or disposal instructions. An inspection or additional records may be requested. For shipping damage or missing freight, use the freight damage report.

Fields marked * are required. Your information and supporting records will be used to review and respond to this request.

Your information

Purchaser / contact name

Company / builder

Phone

Order / invoice / purchase reference

Job / project name

Product & issue

Delivery date

Product model / serial / job number

Product location / installation address

Date issue was discovered

Affected component *

Purchaser status *

Describe the issue, affected items, and quantities *

Installer details and installation / service history

Relevant care and maintenance history

Records not available / other information

Supporting files

Optional: one JPG, PNG, WebP, PDF, or DOCX per field; 7 MB combined maximum. Redact payment details and unrelated personal information. For videos, additional files, or larger records, contact Customer Service for transfer instructions.

Purchase / delivery record

Dated photo of issue

Product identification / additional photo

Installation verification / service record

I confirm the information is accurate to the best of my knowledge. I understand submitting a claim does not guarantee coverage or a particular remedy. *

Keep your records

Save your purchase reference, delivery evidence, product identification, and any dated photos or correspondence.

Read warranty terms ↗